FAQ

A national recognized laboratory tested the system for 50,000 cycles; e.g. Flushed 10 x a day = 3650 x a year = 13.69 years lifetime. As this is a standard test, it was stopped after 50,000 cycles; therefore the system may last much longer.

Correctly used and installed Saniflo units should not emit any smells. The latest models also have a carbon filter incorporated into the air inlet valve. We also recommend a regular cleaning routine to keep your Saniflo in optimum condition. Follow the procedure below: 1. Remove fuse or switch off power to unit 2. Fill a bucket with about 8 - 9 litres of water, pour a strong dose of dissinfectant, spirit of salts, or descaler into the bucket of water. (ask your local plumbing supplier for details of descalents). 3. Pour into WC pan. 4.Leave for about 1-2 hours 5. Switch power on, allowing unit to pump out, flush WC.

The greatly reduced labor costs and the incredible flexibility makes Saniflo an economical and viable alternative when gravity flow systems cannot be installed.

The waste is pumped into a sewer system; septic tank or holding tank by means of a proper waste pipe system that complies with the applicable codes.

No, the motor of the macerator has no gears or brushes to wear out. The motor is filled with oil and sealed for life.

Items of this nature should not be disposed of through the domestic Saniflo macerator range as they are likely to cause a blockage. Our commercial unit (Sanibest) is suitable for this type of product

No, it is quite possible to install macerating systems oneself. However, there are jurisdictions where only licensed plumbing contractors are allowed to install plumbing systems. Furthermore, since proper building, plumbing and electrical codes must be followed; we suggest that a trade person install the "connection side" of the system.

Yes, even though macerating systems have built-in mechanical traps most plumbing codes require a regular P-trap to be installed.

No, macerating systems can easily be installed on top of any finished floor, which totally eliminates the need to dig up a floor as present methods using a sump and sewage ejector pump requires. Additionally, there is no need to leave an accessible space, as is the case with an in-floor sump system.

All discharge pipework should be either copper or rigid solvent weld plastic. Flexible pipes (e.g. those normally using metal grab ring joints) can be used. However, this pipework is ony suitable if used without joints since these tend to narrow the bore of the pipe, and also it should be supported every 1/2 metre to avoid dipping in the pipe-run. Do NOT use 90deg bends in rigid solvent weld plastic. Instead, use 2 x 45 deg elbows back to back. We also advise to instal an isolation valve as near to the pump as possible. This will allow the unit to be removed easilly and alleviate waste from the head spilling onto the floor or cabnetry.

To "macerate" is to soften, to break in pieces. Our macerating systems use a rotating cutting blade to liquefy human waste and toilet paper, that when mixed with flushing water is pumped into a sanitary sewer as a fine slurry.

No, pumped appliances should NOT be discharged into the macerating pump system. The Sanibest will handle a laundry washer but only if pumped indirectly i.e. through a laundry tub. The Sanivite is purposely designed to handle washing machines.

Macerating systems that are installed in places that are prone to freezing need to be winterized. Carefully drain the system, e.g. the macerating unit, the discharge piping, the tank, the supply pipe etc. Alternatively, a jug of plumbers anti freeze may be poured into the system until the macerating systems starts up.

Any residential cleaning materials can be used with the product. If you wish to clean the bowl and macerator with bleach, please use it in a diluted form.

Depending upon the discharge installation the Saniplus or Sanibest can pump up to 3600 liters per hour and the Sanivite can pump up to 4700 liters per hour. The Sanicompact cannot pump more than 4 liters at a time, as it is an electrically timed system. Please consult the discharge curves found in the Installation Instructions.

Yes, when any foreign objects are found in the macerating unit that has to be retrieved by a plumbing or service person. Also, by pouring automotive anti-freeze, solvents, paints etc., into the system or by opening the motor of the macerating unit.

We now have toilets available in Biscuit color that are used with the Sanibest and Saniplus macerators. Please be advised that the macerator box will remain in white Polypropylene. Also the Sanicompact and Sanistar toilets will remain in white ONLY.

When the whirlpool has a maximum size of a two-person tub it can discharge into the Saniplus or Sanibest. When the whirlpool is larger than that it is not advisable. The Sanivite is purposely designed for this.

Gray water pumps are meant for applications where only gray water is needed to be discharged. It is meant to pump water from a shower, bathtubs, sinks, etc. The Sanivite and Saniswift are models specifically designed for accepting hot soapy water drained from washing machines (indirect), dishwashers or other fixtures. The Sanishower is a more compact unit that is meant to handle fixtures such as sinks and showers.

As the manufacturer of the product, Saniflo does not sell the product directly to the end-users, trade person or contractors. A list of dealers is provided on our home page if needing to get pricing for any of our products.